Appointments can be made online or by telephoning Reception on 4474 2200. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member require an interpreter service, we can organise this for you. Please inform us when making the appointment.
After Hours Care Arrangements
For any after hours emergencies please ring the Moruya Hospital on 4474 2666 or GP Helpline 1800 022 222. Our after hours message contains these details.
Fees and Billing Arrangements
Each Health Professional dictates their own method of billing and fees.
Moruya Medical Centre is not a bulk-billing practice.
Fees are payable at the time of consultation by cheque or card (Bankcard, Mastercard, Visa or EFTPOS). Medicare refund is available at the time of payment.
The current schedule of fees is displayed in the reception area & waiting room. A Level A consult is $35 (medicare rebate $18.85). A Level B standard consult is $85.00 (medicare rebate $41.20), an initial consult may require a Level C longer appointment & would incur a fee of $125.00 (medicare rebate $79.70). A Level D prolonged consult costs $225 (medicare rebate $117.40). Other services that may be ordered by the doctor for your health care, including ECG's & spirometries, are charged separately to the consultation fee.
Failure to attend a booked appointment will incur a non rebateable charge of $85.00 for long consultations & $35.00 for standard consultations.
Non-attendance rates are associated with increased waiting times and healthcare costs.
Prescriptions should be requested at time of consultation. Remaining up to date with your medications is your responsibility. Should you require an urgent prescription, a script only appointment will be available.
Home visits are available for regular patients (within a 15km radius) whose condition prevents the from attending the surgery. Your Doctor at the practice may be contacted during normal surgery hours, visits will most likely be carried out after normal surgery hours. Your problem may be discussed with your Doctor, and it may be decided that, for the benefit of your health, it would be better that an ambulance be called.
The temporary MBS phone consultation item is available to GPs, however this service may only be provided by phone where it is safe and clinically appropriate to do so. It is a legislative requirement that GPs and Other Medical Practitioners working in general practice can only perform a telephone consultation where they have an established clinical relationship with the patient. Please refer to the "Fees & Billing Arrangements" for a list of the current fees.
Due to the Australian Government`s recent compliance changes, Moruya Medical Centre regrets to advice patients that Telehealth Services (including phone consults) will no longer be bulk billed, effective immediately.
Payment for Telehealth Services will be required within 24hours with the appropriate rebates being paid by Medicare, directly into your nominated bank accounts.
Moruya Medical Centre is disappointed with the recent changes and apologises for the inconvenience this may cause.
At this time Moruya Medical Centre does not accept requests via the generic email system. Our generic email system is not encrypted and patient information could be intercepted. Where there is no alternate option and a patient would like information sent via email, consent will be obtained, prior to any information being forwarded.
Moruya Medical Centre introduced a new results messaging system in July 2020. Once your test results are checked by your doctor & no further action is required, patients will be sent an SMS message notifying them of this. It is important that you contact the surgery to follow up on your test results, if you do not receive an SMS notification. You should never assume that "no news is good news". Your GP will advise you when to follow-up after a test, usually within 48 hours. If your result is of an urgent nature you will be contacted by the surgery, for a non-urgent or routine follow-up a message will be left for the admin team to pass on to you when you phone.
Recall and Reminder System
The health professionals consulting out of Moruya Medical Centre are committed to preventive care. We may issue you with a reminder call from time to time offering you preventive health services appropriate to your care. To this end you may be requested to attend an appointment as follow-up. If you do not wish to be a part of this system please let your GP or the Chronic Disease Management facilitator know.
"Your Privacy is our Business"
Moruya Medical Centre has a written policy on personal health information, which is available to all patients for inspection on request. Respect for the privacy of your personal information and medical history is of the highest importance at the Moruya Medical Centre. Our staff are trained in privacy requirements and are bound by confidentiality agreements. Our electronic systems are protected from unauthorised access by firewall and virus protection programs, and encryption of electronic radiology and pathology results. The Clinic ensures your health information is only released to a third party, with your written authority, or in accordance with relevant Privacy Legislation.
Further information on Privacy Legislation is available from:
Office of the Australian Information Commissioner (www.privacy.gov.au) 1300 363 992
Office of the Health Services Commissioner (Victoria) (www.health.vic.gov.au) 1800 136 066
Office of the NSW Privacy Commissioner (www.ipc.nsw.gov.au) 02 8019 1600
The health professionals consulting out of Moruya Medical Centre welcome feedback. Feedback should be adressed to the individual doctor concerned. If it concerns the condition of the premises, reception or nursing staff it should be addressed to the firstname.lastname@example.org
If you have a problem we would like to hear about it. Please feel free to talk to your doctor, the Practice Manager or receptionists. You may prefer to write to us or use our Suggestion Box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside the surgery there are several options available, including the Australian Health Practitioner Regulation Agency, AMA or Health Care Complaints Commission.
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159
Wheelchair access is available via the car park. Follow the ramp from the car park to the front entrance.
Please notify our staff if you require a translator. Our admin team will happily organise for a translator to be available at the time of your appointment.