Appointments can be made online or by telephoning Reception on 4474 2200. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member require an interpreter service, we can organise this for you. Please inform us when making the appointment.
After Hours Care Arrangements
For any after hours emergencies please ring the Moruya Hospital on 4474 2666 or GP Helpline 1800 022 222. Our after hours message contains these details.
Fees and Billing Arrangements
Moruya Medical Centre is not a bulk-billing practice. Fees are payable at the time of consultation by cash, cheque or card (Bankcard, Mastercard, Visa or EFTPOS). Medicare refund is available at the time of payment. Our current schedule of fees is displayed in the reception area & waiting room.A Level A consult is $30 (medicare rebate $17.90). A Level B standard consult is $75.00 (medicare rebate $39.10), an initial consult may require a Level C longer appointment & would incur a fee of $110.00 (medicare rebate $75.75). A Level D prolonged consult costs $150 (medicare rebate $111.50). Other services that may be ordered by the doctor for your health care, including ECG's & spirometries, are charged separately to the consultation fee. Any alternate method of billing to those displayed will be at the discretion of each individual doctor. Failure to attend a booked appointment will incur a charge of $75.00 for new patients & $30.00 for existing patients. These charges are displayed in the reception & waiting areas. If you have any difficulty in paying our fees, please feel free to discuss this with your Doctor or the Practice Manager.
Prescriptions should be requested at time of consultation. Remaining up to date with your medications is your responsibility. Should you require an urgent prescription, a script only appointment will be available. Out of consult scripts are at doctors discretion, require 48 hours processing time & attract a cost of $20.00.
Home visits are available for regular patients (within a 15km radius) whose condition prevents the from attending the surgery. GP's at the practice may be contacted during normal surgery hours, visits will most likely be carried out after normal surgery hours. Your problem may be discussed with your Doctor, and it may be decided that, for the benefit of your health, it would be better that an ambulance be called.
Should you need to speak to your GP via the telephone and he/she is with a patient, a message will be taken & relayed to the GP. Your GP will return your call as soon as practicable. In the case of an emergency situation, your call will be put through.
We are in the process of setting up an online option to request repeat referrals & some scripts via our website. At this time we do not accept requests via the generic email system. Our generic email system is not encrypted and patient information could be intercepted. Where there is no alternate option and a patient would like information sent via email, consent will be obtained, prior to any information being forwarded.
We are excited to introduce a new results messaging system from July 2020. Once your test results are checked by the doctor & no further action is required, patients will be sent an SMS message notifying them of this. It is important that you contact the surgery to follow up on your test results, if you do not receive an SMS notification. You should never assume that "no news is good news". Your GP will advise you when to follow-up after a test, usually within 48 hours. If your result is of an urgent nature you will be contacted by the surgery, for a non-urgent or routine follow-up a message will be left for the admin team to pass on to you when you phone.
Recall and Reminder System
Our Practice is committed to preventive care. We may issue you with a reminder call from time to time offering you preventive health services appropriate to your care. To this end you may be requested to attend an appointment as follow-up. If you do not wish to be a part of this system please let your GP or the Chronic Disease Management facilitator know.
Moruya Medical Centre welcomes your feedback and suggestions on how we can improve our service.
If you have a positive experience with one of our staff, we are also interested in hearing about it.
You can write your compliments or complaints on a feedback form and place it in the Patient Feedback box. The box will be checked daily.
"Your Privacy is our Business"
This practice has a written policy on personal health information, which is available to all patients for inspection on request. Respect for the privacy of your personal information and medical history is of the highest importance at the Moruya Medical Centre. Our staff are trained in privacy requirements and are bound by confidentiality agreements. Our electronic systems are protected from unauthorised access by firewall and virus protection programs, and encryption of electronic radiology and pathology results. The Clinic ensures your health information is only released to a third party, with your written authority, or in accordance with relevant Privacy Legislation.
Further information on Privacy Legislation is available from:
Office of the Australian Information Commissioner (www.privacy.gov.au) 1300 363 992
Office of the Health Services Commissioner (Victoria) (www.health.vic.gov.au) 1800 136 066
Office of the NSW Privacy Commissioner (www.ipc.nsw.gov.au) 02 8019 1600