Fees & Policies
COVID-19 Policies
Due to the ongoing COVID cases and to keep us all as safe as possible, the practice policy continues to require all symptomatic patients (fever, cough, sore throat or shortness of breath) to wear a mask to the surgery and wait on the seating at the front of the surgery prior to their appointment.
COVID-19 Vaccine Booster
Moruya Medical Centre continues to participate in the Australian Governments COVID-19 vaccination roll out, including the latest Pfizer bivalent vaccine.
For up-to-date information please read ATAGI’s advice on COVID-19 booster doses.
Appointments
Appointments can be made in-person, online via our website or by telephoning Reception on 4474 2200. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority.
Standard consultations are 15 minutes. Longer consultation times are available, so please ask our receptionists if you require some extra time. Longer consultations may be required for employment medicals, mental health appointments, health assessments or skin procedures.
If you or a family member require an interpreter service, we can organise this for you. Please inform us when making the appointment.
After Hours Care Arrangements
For any after hours emergencies please ring the Moruya Hospital on 4475 4000, GP Helpline 1800 022 222 or present at Urgent Care Clinic Batemans Bay, 7 Pacific Street, Batemans Bay 4420 5100, open 7 days 6am to 12pm.
Fees and Billing Arrangements
Each Health Professional dictates their own method of billing and fees.
Moruya Medical Centre is not a bulk-billing practice.
Fees are payable at the time of consultation by credit card or debit card (Bankcard, Mastercard, Visa or EFTPOS). Medicare refund is available at the time of payment.
The schedule of fees, effective 1st July 2026 are displayed in the reception area & waiting room. A Level A consult is $45 (medicare rebate $20.55). A Level B standard consult is $95.00 (medicare rebate $45.05), an initial consult may require a Level C longer appointment & would incur a fee of $135.00 (medicare rebate $87.10). A Level D prolonged consult costs $235.00 (medicare rebate $128.35). A Level E prolonged consult costs $360.00 (medicare rebate $207.90). A standard Telephone consult is $95.00 (medicare rebate $45.05). Other services that may be ordered by the doctor for your health care, including ECG's & spirometry, are charged separately to the consultation fee.
Failure to attend a booked appointment will incur a non rebateable charge of $85.00 for long consultations & $35.00 for standard consultations.
Non-attendance rates are associated with increased waiting times and healthcare costs.
Prescriptions
Prescriptions should be requested at time of consultation. Remaining up to date with your medications is your responsibility. Should you require an urgent prescription, a script only appointment will be available.
Home Visits
Home visits are available for regular patients (within a 15km radius) whose condition prevents the from attending the surgery. Your Doctor at the practice may be contacted during normal surgery hours, visits will most likely be carried out after normal surgery hours. Your problem may be discussed with your Doctor, and it may be decided that, for the benefit of your health, it would be better that an ambulance be called.
Telehealth Attendance
The MBS telehealth consultation item is available to GPs, however this service may only be provided by phone where it is safe and clinically appropriate to do so. It is a legislative requirement that GPs and Other Medical Practitioners working in general practice can only perform a telephone consultation where they have an established clinical relationship with the patient. Please refer to the "Fees & Billing Arrangements" for a list of the current fees.
Due to the Australian Government`s recent compliance changes, Moruya Medical Centre regrets to advice patients that Telehealth Services (including phone consults) will no longer be bulk billed, effective immediately.
Payment for Telehealth Services will be required within 24hours with the appropriate rebates being paid by Medicare, directly into your nominated bank accounts.
Moruya Medical Centre is disappointed with the recent changes and apologises for the inconvenience this may cause.
Electronic Communication
At this time Moruya Medical Centre does not accept requests via the generic email system. Our generic email system is not encrypted and patient information could be intercepted. Where there is no alternate option and a patient would like information sent via email, consent will be obtained, prior to any information being forwarded.
Test Results
Moruya Medical Centre introduced a new results messaging system in July 2020. Once your test results are checked by your doctor & no further action is required, patients will be sent an SMS message notifying them of this. It is important that you contact the surgery to follow up on your test results, if you do not receive an SMS notification. You should never assume that "no news is good news". Your GP will advise you when to follow-up after a test, usually within 48 hours. If your result is of an urgent nature you will be contacted by the surgery, for a non-urgent or routine follow-up a message will be left for the admin team to pass on to you when you phone.
You can also access some of you health information via My Health Record. For more information and to download the app, go to http://digitalhealth.gov.au/myhealth
Recall and Reminder System
The health professionals consulting out of Moruya Medical Centre are committed to preventive care. We may issue you with a reminder call from time to time offering you preventive health services appropriate to your care. To this end you may be requested to attend an appointment as follow-up. If you do not wish to be a part of this system please let your GP or the Chronic Disease Management facilitator know.
Privacy Policy1. Our Commitment to Your Privacy We understand the importance of keeping your personal and health information private and secure. This policy explains how we collect, use, store, and share your information, and your rights to access or correct your records. 2. Why We Collect Your Information We collect your information to provide safe and effective healthcare. We use your information to:
Without this information, we may not be able to provide safe or appropriate care. 3. What Information We Collect We may collect:
4. How We Collect Information We collect information:
Where possible, we collect information directly from you. 5. How We Use and Share Your Information We may share your information with other healthcare providers involved in your care, including:
We only share information when:
We do not sell or use your information for marketing without your consent. We do not normally send personal information overseas unless required by law or with your consent. 6. How We Protect Your Information We take reasonable steps to protect your information from loss, misuse, and unauthorised access. This includes:
7. AI Scribe Tools (Clinical Documentation) Some practitioners may use approved AI scribe tools to assist with clinical note-taking during consultations. These tools may use audio recordings to generate draft clinical notes for your medical record.
8. Your Rights You have the right to:
To make a request, please contact the Practice Manager or Privacy Officer. 9. Accessing Your Medical Records Requests for access must be made in writing. We will respond within a reasonable timeframe (generally within 30 days). In some cases, access may be restricted where permitted by law (for example, where there is a risk to health or safety). 10. Data Breaches We comply with the Notifiable Data Breaches scheme. If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required. 11. Complaints or Privacy Concerns If you have any concerns about your privacy, please contact us: Practice Manager / Privacy Officer We aim to resolve complaints within 30 days. If you are not satisfied with our response, you may contact:
12. Electronic Communication & Website We may communicate with you via SMS, telephone, email, or electronic systems. Please be aware that standard email and SMS may not always be secure. By using these communication methods, you acknowledge and accept this risk. Our website is for general information only and should not be used to send sensitive health information. 13. Third-Party Systems We Use To provide your care, we may use secure external systems including:
14. Retention of Records We retain your health records in accordance with Australian legal and professional requirements for medical record retention. 15. Policy Updates This Privacy Policy is reviewed regularly and may be updated to reflect changes in law, technology, or clinical practice standards. The most current version is always available on our website or at reception. Contact Us If you have any questions about this policy or your privacy, please contact our team at Moruya Medical Centre. FeedbackThe health professionals consulting out of Moruya Medical Centre welcome feedback. Feedback should be adressed to the individual doctor concerned. If it concerns the condition of the premises, reception or nursing staff it should be addressed to the practicemanager@mormed.com.au ComplaintsIf you have a problem we would like to hear about it. Please feel free to talk to your doctor, the Practice Manager or receptionists. You may prefer to write to us or use our Suggestion Box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside the surgery there are several options available, including the Australian Health Practitioner Regulation Agency, AMA or Health Care Complaints Commission. Disabled AccessWheelchair access is available via the car park. Follow the ramp from the car park to the front entrance. Translating ServicesPlease notify our staff if you require a translator. Our admin team will happily organise for a translator to be available at the time of your appointment. |